Terms of Service

These Terms set out the main rules for using the Hot Deals Garage website and services. The specific scope, price, deadline and responsibility for a vehicle, sourcing assignment, repair, parts order or other service may be defined in an individual quotation, contract, service order, invoice or other document.

1. Service provider

• Geonser, UAB, company code 302949977, VAT code LT100007419411
• Bank account: LT97 7300 0101 8427 3284
• Brand: Hot Deals Garage
• Workshop: Kareivių g. 9B, Vilnius, Lithuania
• Phone: +370 677 767 19
• General email: deals@hotdealsgarage.lt, auto service email: servisas@hotdealsgarage.lt

2. Website purpose

The website provides information about car sourcing, pre-purchase inspection, selected cars, technical preparation, vehicle sales, diagnostics, repair, maintenance, technical inspection preparation, car parts and related organisation services.

General website information is not an individual diagnosis, final price or unconditional offer.

3. Requests and contract formation

A website form, email, message or phone call is a request. A contract is formed only when essential terms are clearly agreed or an individual document is approved.

We may request vehicle documents, VIN, photographs, diagnostic information or an inspection visit.

4. Car sourcing

The scope is agreed individually and may include needs and budget analysis, market search, initial seller assessment, history and document checks, inspection, diagnostics, negotiation, transport, registration, insurance, technical preparation and handover.

The client must provide accurate information about budget, intended use and key criteria.

Inspection reduces risk but cannot guarantee that a used car will not develop a fault. The agreed report or contract should state what was checked and the limitations.

The final purchase decision belongs to the client unless Hot Deals Garage has a separate written authority to act on the client's behalf.

5. Pre-purchase inspection

The scope depends on the selected service, vehicle access, location, technical possibilities and seller consent. Without dismantling, it may be impossible to determine internal component condition or predict future failure.

The inspection fee covers the work and conclusion whether or not the client buys the car.

6. Cars for sale

The seller of a specific vehicle is identified in the sale contract. Website information is prepared honestly from available data, but final specification, mileage, condition, documents and contract terms must be checked before signing.

A used vehicle may have age- and mileage-related wear. Known material defects must be disclosed. Nothing in these Terms limits mandatory consumer rights.

Reservation, deposit, delivery and cancellation terms are agreed individually.

7. Auto service order

Before repair or maintenance begins, a written or electronically reproducible service order must be created. It should record:

• customer and vehicle details;
• VIN or registration number, mileage, fuel and visible condition;
• reported faults and requested work;
• diagnostic and dismantling authority;
• preliminary price or calculation method;
• parts and materials;
• deadline;
• approval method for additional work;
• vehicle handover and collection;
• client approval.

The website booking form is not the final service order.

8. Diagnostics, dismantling and additional work

Initial diagnostics may not reveal the entire fault. Additional damage or wear may become visible after dismantling.

Additional work, parts and material price changes must be approved by phone, email, message or another agreed method and recorded.

Unrequested work is not performed without approval except objectively urgent action required to prevent immediate damage or safety risk where lawfully permitted by the contract and law.

If the client declines recommended repair, this may be noted in the order or handover document.

9. Parts and materials

Work may use OE, OEM-supplier or quality aftermarket parts, or client-supplied parts by explicit agreement.

For client-supplied parts, the workshop is not responsible for compatibility, quality, origin or product warranty. Additional labour caused by an unsuitable part may be charged. Labour warranty may be limited only to the extent the issue results from that part, without limiting mandatory consumer rights.

Removed parts are returned if requested before completion and if return is compatible with waste, warranty, supplier and safety rules.

10. Prices and payment

"From" prices are indicative. The final price depends on vehicle condition, diagnostics, parts and scope. The exact price or calculation method is agreed in a quotation, contract or service order.

Payment may be made as stated in the document, including bank transfer to LT97 7300 0101 8427 3284.

A deposit may be requested for parts, transport, reservation or substantial work.

11. Deadlines

Deadlines depend on scope, part availability, diagnostic results and third parties. The client is informed if additional faults, parts delays or other circumstances change the schedule.

12. Vehicle pickup, delivery and storage

Pickup or return may be agreed separately. Location, time, authorised persons, keys and documents, visible condition, transport price and responsibility must be agreed.

The client must collect the vehicle at the agreed time. A storage charge may be applied only if its amount and start date were clearly disclosed or agreed in advance.

13. Quality, warranty and complaints

Services must be performed with reasonable care, professional skill and according to the agreed order. A complaint should include vehicle details, order or invoice reference, description and available evidence.

Before another workshop repairs the alleged defect, give us a reasonable opportunity to inspect the vehicle, except in an urgent safety situation.

Any commercial warranty for labour or parts is stated in the order, invoice, warranty document or manufacturer terms. Mandatory statutory rights remain unaffected.

Warranty does not apply to the extent a problem results from normal wear, another unrepaired cause, misuse, accident, later third-party work, unsuitable client-supplied parts or failure to follow requirements.

14. Client obligations

• provide accurate contact, vehicle and ownership information;
• disclose known faults, modifications, safety systems and previous repairs;
• remove valuables unless recorded in the handover document;
• approve decisions on additional work in time;
• pay the agreed amount;
• collect the vehicle at the agreed time.

15. Distance contracts and withdrawal

Where a consumer concludes a contract at a distance, a statutory 14-day withdrawal right may apply, subject to legal exceptions.

If the consumer expressly requests service to begin during the withdrawal period, the consumer may have to pay proportionately for service performed before withdrawal. Once service is fully performed following an express request and acknowledgement of loss of the right, the withdrawal right may end.

Parts ordered individually by VIN, model or specification may fall under statutory return exceptions. The client must be informed before ordering.

Nothing limits rights that cannot lawfully be waived.

16. Liability

We are liable for loss caused by our actions under the contract and applicable law. We are not liable for faults that could not reasonably be identified within the agreed inspection, normal used-vehicle wear, inaccurate third-party or client information that could not reasonably be detected, a client's refusal of recommended repair, or indirect loss to the extent permitted by law.

Limitations apply to consumers only where mandatory law permits.

17. Intellectual property

Website text, design, brand, photographs and other material belong to Geonser, UAB or are lawfully used. Commercial copying without permission is prohibited except where law allows.

18. Personal data

Personal data is processed under the Privacy Policy and cookies under the Cookie Policy.

19. Complaints and disputes

Submit a written claim first: deals@hotdealsgarage.lt for sourcing, sales and general matters; servisas@hotdealsgarage.lt for workshop, repair, diagnostics and parts.

If you are a consumer and disagree with the response, you may contact the Lithuanian State Consumer Rights Protection Authority under the applicable procedure: vvtat.lrv.lt.

Disputes are first addressed through negotiation and otherwise under Lithuanian law.

20. Changes

Terms may be updated when services or law change. The version effective when an order was agreed applies unless the parties or mandatory law provide otherwise.

Last updated: 26 July 2026.